Zoho announced today that Zoho Desk, its customer service help desk application, has added a slew of enterprise-focused features along with a new developer platform, while witnessing 150% growth in new business over the last year. “AI can drastically raise the quality of customer service in the enterprise, especially when it draws from rich customer context. Zia for customer service is our first big step in that direction. Zoho Desk, which we launched in November 2016, was the industry's fi...