Avaya Holdings Corp. today announced it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, taking a giant leap in customer self-service. Drawing parallels from traditional social media, Avaya's innovation provides a structured platform for bots to interact securely, aiming to extend each chatbot’s expertise. A 2018 global Avaya survey of 8,000 consumers found that 80% expect an immediate response on their queries, highlighting the need for efficient custo...